Collection Executive

Job Summary:

The Collections & Recovery Executive is responsible for following up with customers for overdue payments, negotiating settlements, and ensuring timely recovery of dues while maintaining professional customer relationships and compliance with company policies.

Key Responsibilities:

• Contact customers via phone, WhatsApp, email, or field visits to collect overdue payments

• Explain outstanding amounts, late fees, and payment options clearly to customers

• Negotiate payment plans or settlements as per company policy

• Ensure timely follow-ups and regular reminders

• Maintain accurate records of customer interactions and payments

• Update collection status in CRM/system regularly

• Escalate difficult or high-risk cases to seniors when required

• Ensure compliance with RBI guidelines and company ethics

• Coordinate with legal, credit, and operations teams when necessary

Eligibility & Requirements:

• Minimum 12th pass / Graduate (preferred)

• Experience: 6m–1 years in collections/recovery/tele-calling (Freshers can apply)

• Good communication skills (English + local language)

• Ability to handle objections and difficult conversations professionally

• Basic computer knowledge (MS Excel, CRM tools)

• Willingness to work on targets and incentives

Skills Required:

• Negotiation & persuasion skills

• Customer handling & problem-solving

• Time management & follow-up skills

• Stress handling ability

• Ethical recovery practices

Salary & Benefits:

• Fixed Salary + Incentives

• Performance-based bonuses

• PF / ESIC (as per company policy)

• Training & career growth opportunities

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.