A Telecaller is responsible for handling outbound and inbound calls to promote products, services, or gather customer feedback. The role involves building customer relationships, addressing inquiries, and achieving sales or service targets.
Key Responsibilities:
Make outbound calls to potential or existing customers.
Explain products/services and persuade customers to purchase or engage.
Handle inbound queries and provide accurate information.
Maintain records of calls, leads, and customer details.
Achieve daily/weekly call and conversion targets.
Follow up with customers for feedback and support.