Designation - Collection Executive
salary - Fixed plus incentives
Reviewing the company debtor list
Contacting customers and informing them of their overdue bills
Advising customers on their payment options and suggesting methods of payments
Negotiating suitable payment plans
Maintaining customer payment records
Interviewing clients telephonically to establish their ability to pay debt
Overcoming stall tactics and objections, and suggesting sources of money for debt payments
Encouraging clients to utilize payment options such as credit cards, and securing information for administrative services to process
Monitor accounts to identify outstanding debts
Investigate historical data for each debt or bill
Find and contact clients to ask about their overdue payments
Take actions to encourage timely debt payments
Process payments and refunds
Resolve billing and customer credit issues
Update account status records and collection efforts
Report on collection activity and accounts receivable status