Email & Chat Process Executive

An Email and Chat Executive is responsible for providing exceptional customer service via email and live chat platforms. Key responsibilities include:

•Primary Responsibilities•

1. •Respond to Customer Emails•: Answer customer emails in a timely and professional manner, resolving queries and concerns.

2. •Manage Live Chat Sessions•: Engage with customers via live chat, providing real-time support and resolving issues.

3. •Provide Product/Service Information•: Educate customers on product features, benefits, and usage via email and chat.

4. •Resolve Customer Complaints•: Listen to customer concerns, empathize with their issues, and provide solutions or alternatives to resolve their problems.

•Secondary Responsibilities•

1. •Maintain Customer Records•: Update customer information, interaction history, and resolution details in the customer relationship management (CRM) system.

2. •Collaborate with Internal Teams•: Work with sales, marketing, and operations teams to resolve customer issues, provide feedback, and improve customer experience.

3. •Identify and Escalate Issues•: Recognize and escalate complex customer issues to senior management or specialized teams.

4. •Participate in Quality Improvement Initiatives•: Contribute to quality improvement initiatives, such as process improvements, training programs, and customer satisfaction surveys.

•Skills and Qualifications•

1. •Excellent Written and Verbal Communication Skills•: Clear, concise, and empathetic communication via email and chat.

2. •Problem-Solving Skills•: Ability to analyze issues, identify solutions, and implement resolutions.

3. •Product Knowledge•: Familiarity with products or services offered by the company.

4. •Customer Service Skills•: Patience, active listening, and conflict resolution.

5. •Technical Skills•: Proficiency in CRM software, email management tools, live chat platforms, and Microsoft Office.

6. •High School Diploma or Equivalent•: Minimum educational requirement.

7. •Customer Service Certification•: Preferred but not mandatory.

Age criteria- Between 18 to 34.

•Work Environment•

1. •Call Center or Office Setting•: Typically works in a call center or office environment.

2. •Shift Work•: May require working varied shifts, including evenings, weekends, or holidays.

• It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Email & Chat Process Executive job

1. What is the eligibility criteria to apply for this Email & Chat Process Executive job?
   Ans: The candidate should be 10th Pass and above and above with Freshers of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹38000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Email & Chat Process Executive job?
   Ans: This Email & Chat Process Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Email & Chat Process Executive job?
   Ans: No, there is no fee applicable for applying this Email & Chat Process Executive job and during the employment with the company, i.e., AUBERGINE SOLUTIONS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: Yes, it’s a work from home job and can be done online.
6. How many openings are there for this Email & Chat Process Executive role?
   Ans: There is an immediate opening of 7 Email & Chat Process Executive at AUBERGINE SOLUTIONS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Email & Chat Process Executive job?
   Ans: This Email & Chat Process Executive job has Day Shift.