Customer Care Executive

A Customer Care Executive is responsible for providing exceptional customer service, resolving customer complaints, and ensuring customer satisfaction. Key responsibilities include:

•Primary Responsibilities•

1. •Respond to Customer Inquiries•: Answer customer calls, emails, chats, and messages in a timely and professional manner.

2. •Resolve Customer Complaints•: Listen to customer concerns, empathize with their issues, and provide solutions or alternatives to resolve their problems.

3. •Provide Product/Service Information•: Educate customers on product features, benefits, and usage.

4. •Process Customer Requests•: Handle customer requests, such as order cancellations, returns, or exchanges.

•Secondary Responsibilities•

1. •Maintain Customer Records•: Update customer information, interaction history, and resolution details in the customer relationship management (CRM) system.

2. •Collaborate with Internal Teams•: Work with sales, marketing, and operations teams to resolve customer issues, provide feedback, and improve customer experience.

3. •Identify and Escalate Issues•: Recognize and escalate complex customer issues to senior management or specialized teams.

4. •Participate in Quality Improvement Initiatives•: Contribute to quality improvement initiatives, such as process improvements, training programs, and customer satisfaction surveys.

•Skills and Qualifications•

1. •Excellent Communication Skills•: Clear, concise, and empathetic communication.

2. •Problem-Solving Skills•: Ability to analyze issues, identify solutions, and implement resolutions.

3. •Product Knowledge•: Familiarity with products or services offered by the company.

4. •Customer Service Skills•: Patience, active listening, and conflict resolution.

5. •Technical Skills•: Proficiency in CRM software, customer service platforms, and Microsoft Office.

6. •High School Diploma or Equivalent•: Minimum educational requirement.

7. •Customer Service Certification•: Preferred but not mandatory.

• It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 10th Pass and above and above with Freshers of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹39000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., AUBERGINE SOLUTIONS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: Yes, it’s a work from home job and can be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 8 Customer Care Executive at AUBERGINE SOLUTIONS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.