Client Relationship Manager

A Client Relationship Manager (CRM) in the Facility Management field is responsible for building and maintaining strong, long-term relationships with clients who use facility services. Their role focuses on understanding client needs, addressing their concerns, ensuring satisfaction with facility management services, and identifying opportunities for upselling or expanding services. The CRM acts as the primary point of contact between the client and the facility management company, ensuring smooth communication and service delivery to meet contractual obligations.

Key Responsibilities

• Building and nurturing client relationships to ensure loyalty and repeat business.

• Serving as the main liaison for client inquiries, complaints, and service issues.

• Creating customized plans and solutions tailored to client facility management needs.

• Coordinating with internal teams (operations, sales, technical support) for seamless service delivery.

• Monitoring client satisfaction and feedback to improve service quality.

• Identifying new business opportunities within existing accounts through upselling or cross-selling.

Required Skills and Qualifications

• Strong communication and negotiation skills.

• Customer-oriented mindset with problem-solving aptitude.

• Experience in client relationship management, preferably in facility management or related industries.

• Familiarity with CRM software for tracking client interactions.

• Knowledge of industry trends and competitor landscape to advise clients effectively.

Importance in Facility Management

The client relationship manager in facility management ensures that clients' facilities run efficiently by maintaining service quality and addressing issues promptly. They help retain clients by meeting or exceeding expectations and by adapting services to client needs, which ultimately supports business growth in the competitive facility management sector.

This role balances customer service with business development, requiring collaboration with various departments and a proactive approach to client management in the facilities field.

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 3 years of experience.

More about this Client Relationship Manager job

1. What is the eligibility criteria to apply for this Client Relationship Manager job?
   Ans: The candidate should be Graduate and above and above with 2 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹30000 - ₹40000 per month that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Client Relationship Manager job?
   Ans: This Client Relationship Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Client Relationship Manager job?
   Ans: No, there is no fee applicable for applying this Client Relationship Manager job and during the employment with the company, i.e., Q Group.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Client Relationship Manager role?
   Ans: There is an immediate opening of 1 Client Relationship Manager at Q Group
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Client Relationship Manager job?
   Ans: This Client Relationship Manager job has Day Shift.