Career Counsellor

20,000 - 25,000 /month

Niyan It Solutions

Electronic City, Bangalore

1 - 2 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Job Highlights

Industry Type: Education

Languages: Telugu

Graduate and above

Females Only

6 days working | Day Shift

Job Description

We are looking for a Career Counsellor to join our team at Niyan It Solutions. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Education. The role offers ₹ 20,000 - ₹ 25,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 1 - 2 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Career Counsellor job

Who is eligible to apply for this Career Counsellor job at Niyan It Solutions?
Ans : Candidates should have a Graduate and above qualification and skills like Computer Knowledge, Domestic Calling for this Career Counsellor job offered by Niyan It Solutions.
How much can you earn in this position?
Ans : You can earn between ₹20,000-₹25,000 per month in this Career Counsellor position.
What shift and timings does this job follow?
Ans : This Career Counsellor job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Electronic City, Bangalore.
How many vacancies are there for this Career Counsellor job?
Ans : There are 2 vacancies for this Career Counsellor role.
Which candidates are eligible to apply?
Ans : Candidates with a Graduate and above qualification and 1-2 years of experience are eligible to apply for this Career Counsellor role. Only female candidates are eligible.
What work will you do in this role?
Ans : As a Career Counsellor, you will work on skills like Computer Knowledge, Domestic Calling.
What is the job location for this position?
Ans : The job location for this Career Counsellor position is Electronic City, Bangalore.
Who is the right fit for this Career Counsellor job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling with 1-2 years of experience is the right fit for this Career Counsellor job.
What makes this Career Counsellor job a good opportunity?
Ans : This Career Counsellor job is a good opportunity as it offers a salary between ₹20,000-₹25,000 per month. This is a Full Time job and has 2 openings.