Customer Support Call Quality Analyst

20,000 - 25,000 /month

Reliable Spaces Private Limited

Kanjur marg (west), Mumbai

1 - 4 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

6 days working | Day Shift

Job Description

We are looking for a Call Quality Analyst to join our team at Reliable Spaces Private Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹20,000 - ₹25,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner

Address customer queries, concerns, and complaints with a problem-solving approach

Maintain accurate records of customer interactions and follow-ups

Provide timely and relevant information to customers to resolve their issues

Work collaboratively with other teams to escalate and resolve complex issues

Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 1 - 4 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 4 years of experience.

More about this Customer Support Call Quality Analyst job

Who is eligible to apply for this Customer Support Call Quality Analyst job at Reliable Spaces Private Limited?
Ans : Candidates should have a 12th Pass and above qualification for this Customer Support Call Quality Analyst job offered by Reliable Spaces Private Limited.
How much can you earn in this position?
Ans : You can earn between ₹20,000-₹25,000 per month in this Customer Support Call Quality Analyst position.
What shift and timings does this job follow?
Ans : This Customer Support Call Quality Analyst job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Kanjur marg (west), Mumbai.
How many vacancies are there for this Customer Support Call Quality Analyst job?
Ans : There are 2 vacancies for this Customer Support Call Quality Analyst role.
Is this job open for all genders?
Ans : Yes, this Customer Support Call Quality Analyst job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Customer Support Call Quality Analyst position is Kanjur marg (west), Mumbai.
What makes this Customer Support Call Quality Analyst job a good opportunity?
Ans : This Customer Support Call Quality Analyst job is a good opportunity as it offers a salary between ₹20,000-₹25,000 per month. This is a Full Time job and has 2 openings.