Customer Support Call Quality Analyst

17,000 - 20,000 /month

Pace Setters Business Solutions Private Limited

Nungambakkam, Chennai

1 - 2 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Computer Knowledge

Query Resolution

Job Highlights

Industry Type: BPO

Languages: Malayalam, Kannada

Graduate and above

All genders

09:00 AM - 06:00 PM | 6 days working | Day Shift

Job Benefits: PF, Medical Benefits

Job Description

We are looking for a Call Quality Analyst to join our team at Pace Setters Business Solutions Private Limited to handle customer calls, provide exceptional customer support and resolve queries related to . The role offers an attractive in-hand salary of ₹17000 - ₹20000 and opportunities for growth.

Key Responsibilities:

Handle customer calls professionally and efficiently.
Address customer queries, resolve concerns and manage complaints.
Keep records of customer interactions and follow up when required.
Provide customers with accurate information to help resolve their issues.
Meet performance targets and work with other departments to manage complex issues.

Job Requirements:

The minimum qualification for this role is Graduate and 1 - 2 years of experience. You will be responsible for addressing customer queries, solving complaints and escalating complex issues when necessary. The candidate should be comfortable with 6 days working during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Customer Support Call Quality Analyst job

What qualifications and experience are required for this Customer Support Call Quality Analyst position?
Ans : Candidates should have a Graduate and above qualification with 1-2 years of experience and skills like Computer Knowledge, Query Resolution.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Call Quality Analyst job ranges between ₹17,000-₹20,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Call Quality Analyst job follows a Day shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Nungambakkam, Chennai.
How many vacancies are there for this Customer Support Call Quality Analyst job?
Ans : There are 2 vacancies for this Customer Support Call Quality Analyst role.
Is this job open for all genders?
Ans : Yes, this Customer Support Call Quality Analyst job is open for both male and female candidates.
What are the key responsibilities of this Customer Support Call Quality Analyst job?
Ans : As a Customer Support Call Quality Analyst, key responsibilities include skills like Computer Knowledge, Query Resolution. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support Call Quality Analyst position is Nungambakkam, Chennai.
Who is the right fit for this Customer Support Call Quality Analyst job?
Ans : A candidate having skills like Computer Knowledge, Query Resolution with 1-2 years of experience is the right fit for this Customer Support Call Quality Analyst job.
What makes this Customer Support Call Quality Analyst job a good opportunity?
Ans : This Customer Support Call Quality Analyst job is a good opportunity as it offers a salary between ₹17,000-₹20,000 per month. This is a Full Time job and has 2 openings.