Call Quality Analyst Jobs in Chennai

There are a growing number of Call Quality Analyst jobs open in Chennai right now. Hiring for this role is still picking up. No new jobs were added this month. Most of the hiring is for Customer Support and TeleCaller category. Companies hiring for these jobs span BPO, e-commerce, banking, telecom and insurance. The openings are spread across the city rather than packed into a few localities. Check the full list for options near you.

Call quality analysts in Chennai handle call auditing, score reporting, feedback sessions and process gap identification. You will spend most of your day working with call recording systems, quality scorecards and reporting tools. This role is different because it audits and coaches rather than handling customer calls. You can expect almost all of these jobs to be work from office. With 0-1 years, you can apply for most of these jobs. Once you reach 2-4 years, employers expect you to run a small team or a full process on your own.

Employers in Chennai are hiring call quality analysts right now. A handful of companies are hiring for this role. These companies are in BPO, e-commerce, banking, telecom and insurance. Larger companies usually offer a fixed salary range with two or three interview rounds, while smaller firms tend to hire faster and focus more on your practical skills. Go through each job post before you apply.

Pay for call quality analysts in Chennai depends on the employer, your experience and the exact responsibilities of the role. Salary here follows a fixed salary plus performance incentives. Experience level and company size both influence how much you earn. 10th pass is the baseline most job posts require. Candidates with a graduate degree land the higher-paying roles. Roles offering incentives or a shift allowance sit above the median. Customer service certification can also help you earn more.

Companies hiring call quality analysts in Chennai expect patience, clear communication, active listening and multitasking as a baseline. On top of that, they mainly want call evaluation, scoring consistency and feedback delivery. From this job, most people move up to senior and supervisory roles. Each step means running more of the work on your own inside Customer Support and TeleCaller. This typically comes from steady, reliable performance. If this role does not fit, Team Leader, Voice Process Executive and BPO Team Leader are worth a look in Chennai. These roles belong to the same Customer Support and TeleCaller group.

Employers have posted 1 Call Quality Analyst job in Chennai on Job Hai right now. Use filters for salary, experience, locality and work mode to narrow them down. A job alert here does the watching for you. You'll be the first to know when a new Call Quality Analyst job opens in Chennai.