Customer Support Call Quality Analyst

18,000 - 22,000 /month

Kumon

Kalyan nagar, Bangalore

6+ months Experience in Customer Support / TeleCaller

1 Opening

Full Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: Education

Languages: Hindi

12th Pass and above

Females Only

09:00 AM - 06:00 PM | 6 days working | Day Shift

Job Description

We are looking for a Call Quality Analyst to join our team at Kumon. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Education. The role offers ₹ 18,000 - ₹ 22,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 0.5 - 6+ years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6+ years Experience.

More about this Customer Support Call Quality Analyst job

What skills and experience do you need for this Customer Support Call Quality Analyst job?
Ans : To apply for this Customer Support Call Quality Analyst job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 1-7 years of experience.
What salary is offered for this Customer Support Call Quality Analyst job?
Ans : The salary for this Customer Support Call Quality Analyst job ranges between ₹18,000-₹22,000 per month.
What shift and timings does this job follow?
Ans : This Customer Support Call Quality Analyst job follows a Day shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Kalyan nagar, Bangalore.
How many vacancies are there for this Customer Support Call Quality Analyst job?
Ans : There is 1 vacancy for this Customer Support Call Quality Analyst role.
Which candidates are eligible to apply?
Ans : Candidates with a 12th Pass and above qualification and 1-7 years of experience are eligible to apply for this Customer Support Call Quality Analyst role. Only female candidates are eligible.
What does the role of Customer Support Call Quality Analyst involve?
Ans : As a Customer Support Call Quality Analyst, your work will involve skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support Call Quality Analyst position is Kalyan nagar, Bangalore.
Who is the right fit for this Customer Support Call Quality Analyst job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process with 1-7 years of experience is the right fit for this Customer Support Call Quality Analyst job.
What makes this Customer Support Call Quality Analyst job a good opportunity?
Ans : This Customer Support Call Quality Analyst job is a good opportunity as it offers a salary between ₹18,000-₹22,000 per month. This is a Full Time job and has 1 openings.