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Customer Support Call Quality Analyst

salary 17,000 - 17,500 /month
company-logo
job companyEnlist Management Consultants Private Limited
job location Sector IV - Salt Lake, Kolkata
job experience6 - 24 months Experience in Customer Support / TeleCaller
2 Openings
full_time Full Time

Skills Required

Computer Knowledge

Job Highlights

sales
Industry Type: Loan/ Credit Card
qualification
Graduate and above
gender
All genders
jobShift
6 days working | Day Shift
star
Job Benefits: PF, Medical Benefits

Job Description

Monitor and audit customer calls to ensure quality standards.

Evaluate agent performance and provide constructive feedback.

Ensure compliance with company policies and process guidelines.

Identify performance gaps and recommend improvements.

Prepare quality reports and maintain audit records.

Conduct calibration and support agent training.




Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Customer Support Call Quality Analyst job

  1. Who is eligible to apply for this Customer Support Call Quality Analyst job at Enlist Management Consultants Private Limited?
    Ans : Candidates should have a Graduate and above qualification and skills like Computer Knowledge for this Customer Support Call Quality Analyst job offered by Enlist Management Consultants Private Limited.
  2. How much can you earn in this position?
    Ans : You can earn between ₹17,000-₹17,500 per month in this Customer Support Call Quality Analyst position.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Call Quality Analyst job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Sector IV - Salt Lake, Kolkata.
  5. How many vacancies are there for this Customer Support Call Quality Analyst job?
    Ans : There are 2 vacancies for this Customer Support Call Quality Analyst role.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support Call Quality Analyst job is open for both male and female candidates.
  7. What work will you do in this role?
    Ans : As a Customer Support Call Quality Analyst, you will work on skills like Computer Knowledge.
  8. What is the job location for this position?
    Ans : The job location for this Customer Support Call Quality Analyst position is Sector IV - Salt Lake, Kolkata.
  9. Who is the right fit for this Customer Support Call Quality Analyst job?
    Ans : A candidate having skills like Computer Knowledge with 1-2 years of experience is the right fit for this Customer Support Call Quality Analyst job.
  10. What makes this Customer Support Call Quality Analyst job a good opportunity?
    Ans : This Customer Support Call Quality Analyst job is a good opportunity as it offers a salary between ₹17,000-₹17,500 per month. This is a Full Time job and has 2 openings.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Benefits

PF, Medical Benefits

Skills Required

Computer Knowledge

Shift

Day

Contract Job

No

Salary

₹ 17000 - ₹ 17500

Contact Person

Chaitali Ghosh

Interview Address

Sector V- Salt Lake, Kolkata, Sector V - Salt Lake, Kolkata
Posted 14 hours ago
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