Customer Support Call Quality Analyst

20,000 - 25,000 /month

Archishtech Solutions (opc) Private Limited

Kudlu Gate, Bangalore

6 - 12 months Experience in Customer Support / TeleCaller

10 Openings

Full Time

Skills Required

Computer Knowledge

Query Resolution

Job Highlights

Industry Type: BPO

Languages: Hindi, Kannada

Diploma and above

All genders

6 days working | Day Shift

Job Benefits: PF

PAN Card, Aadhar Card

Job Description

· Key Responsibilities:

· Monitor and review business processes, customer interactions, or system outputs for quality assurance.

· Identify issues, deviations, or gaps in processes and document findings accurately.

· Evaluate customer service calls to ensure compliance with quality standards (for BPO).

· Provide clear, actionable feedback to team members to improve performance and quality metrics.

· Collaborate with teams such as operations, development, support, and compliance to resolve quality-related issues.

· Maintain records, reports, and dashboards to track quality metrics over time.

· Recommend process improvements or quality control procedures for higher accuracy and efficiency.

· Stay updated with industry best practices and compliance requirements.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Support Call Quality Analyst job

Who is eligible to apply for this Customer Support Call Quality Analyst job at Archishtech Solutions (opc) Private Limited?
Ans : Candidates should have a Diploma and above qualification and skills like Computer Knowledge, Query Resolution for this Customer Support Call Quality Analyst job offered by Archishtech Solutions (opc) Private Limited.
How much can you earn in this position?
Ans : You can earn between ₹20,000-₹25,000 per month in this Customer Support Call Quality Analyst position.
What shift and timings does this job follow?
Ans : This Customer Support Call Quality Analyst job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Kudlu Gate, Bangalore.
How many vacancies are there for this Customer Support Call Quality Analyst job?
Ans : There are 10 vacancies for this Customer Support Call Quality Analyst role.
Is this job open for all genders?
Ans : Yes, this Customer Support Call Quality Analyst job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Customer Support Call Quality Analyst, you will work on skills like Computer Knowledge, Query Resolution.
What is the job location for this position?
Ans : The job location for this Customer Support Call Quality Analyst position is Kudlu Gate, Bangalore.
Who is the right fit for this Customer Support Call Quality Analyst job?
Ans : A candidate having skills like Computer Knowledge, Query Resolution with 1-1 years of experience is the right fit for this Customer Support Call Quality Analyst job.
What makes this Customer Support Call Quality Analyst job a good opportunity?
Ans : This Customer Support Call Quality Analyst job is a good opportunity as it offers a salary between ₹20,000-₹25,000 per month. This is a Full Time job and has 10 openings.