Customer Support Call Centre Agent

20,000 - 42,000 /month

Acko General Insurance Limited

Kudlu Gate, Bangalore

6 - 60 months Experience in Customer Support / TeleCaller

50 Openings

Full Time

Job Highlights

Industry Type: Banking

12th Pass and above

All genders

09:00 AM - 06:00 PM | 6 days working | Day Shift

Job Benefits: Meal, Insurance, PF, Medical Benefits

Job Description

We are looking for a Call Centre Agent to join our team at ACKO GENERAL INSURANCE LIMITED. The role offers ₹ 20,000 - ₹ 42,000 and involves managing customer calls, delivering outstanding customer service related to Banking. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 0.5 - 5 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 5 years of experience.

More about this Customer Support Call Centre Agent job

What are the eligibility criteria for this Customer Support Call Centre Agent job?
Ans : Candidates should have a 12th Pass and above qualification with 1-5 years of experience for this Customer Support Call Centre Agent job offered by Acko General Insurance Limited in Kudlu Gate, Bangalore.
What salary is offered for this Customer Support Call Centre Agent job?
Ans : The salary for this Customer Support Call Centre Agent job ranges between ₹20,000-₹42,000 per month.
What shift and timings does this job follow?
Ans : This Customer Support Call Centre Agent job follows a Day shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Kudlu Gate, Bangalore.
How many openings are available for this position?
Ans : There are 50 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Call Centre Agent job is open for both male and female candidates.
Where is this job located?
Ans : This Customer Support Call Centre Agent job is located in Kudlu Gate, Bangalore.
Why should you apply for this Customer Support Call Centre Agent job?
Ans : This Customer Support Call Centre Agent job offers a salary between ₹20,000-₹42,000 per month. This is a Full Time opportunity and has 50 openings available.