We are looking for a Call Centre BPO Executive to join our team at ICCS. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹13,000 - ₹30,000 and a dynamic environment with opportunities for growth.
Key Responsibilities:
Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates
Job Requirements:
The minimum qualification for this role is 12th Pass and 0 - 3 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.
Other Details
It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.
More about this Call Centre BPO Executive job
Can freshers or experienced candidates apply for this Call Centre BPO Executive role?
Ans : Candidates who have a 12th Pass and above qualification with 0-3 years of experience can apply for this Call Centre BPO Executive role.
What is the salary and job type for this role?
Ans : The salary for this Call Centre BPO Executive job ranges between ₹13,000-₹30,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Call Centre BPO Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Ghansoli, Mumbai.
How many vacancies are there for this Call Centre BPO Executive job?
Ans : There are 50 vacancies for this Call Centre BPO Executive role.
Is this job open for all genders?
Ans : Yes, this Call Centre BPO Executive job is open for both male and female candidates.
What are the key responsibilities of this Call Centre BPO Executive job?
Ans : As a Call Centre BPO Executive, key responsibilities include skills like Domestic Calling. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Call Centre BPO Executive position is Ghansoli, Mumbai.
Who is the right fit for this Call Centre BPO Executive job?
Ans : A candidate having skills like Domestic Calling with 0-3 years of experience is the right fit for this Call Centre BPO Executive job.
What makes this Call Centre BPO Executive job a good opportunity?
Ans : This Call Centre BPO Executive job is a good opportunity as it offers a salary between ₹13,000-₹30,000 per month. This is a Full Time job and has 50 openings.
A Naukri Group company
LoginHire Local Staff
13,000 - 30,000 /month
Iccs
Ghansoli, Navi Mumbai
0 - 3 years Experience in Customer Support / TeleCaller
Full Time
