Customer Support Call Centre BPO Executive

14,500 - 18,500 /month*

Globiva

Work from home

₹2,000 incentives included

0 - 3 years Experience in Customer Support / TeleCaller

50 Openings

Incentives included

Work From Home

Full Time

Skills Required

Computer Knowledge

International Calling

Query Resolution

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

6 days working | Day Shift

Job Benefits: PF

Internet Connection, Laptop/Desktop

Job Description

We are looking for a Call Centre BPO Executive to join our team at Globiva. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹14,500 - ₹18,500 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner

Address customer queries, concerns, and complaints with a problem-solving approach

Maintain accurate records of customer interactions and follow-ups

Provide timely and relevant information to customers to resolve their issues

Work collaboratively with other teams to escalate and resolve complex issues

Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 3 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Customer Support Call Centre BPO Executive job

What skills and experience do you need for this Customer Support Call Centre BPO Executive job?
Ans : To apply for this Customer Support Call Centre BPO Executive job, candidates should have skills like Computer Knowledge, International Calling, Query Resolution along with 0-3 years of experience.
What salary is offered for this Customer Support Call Centre BPO Executive job?
Ans : The salary for this Customer Support Call Centre BPO Executive job ranges between ₹14,500-₹18,500 per month.
What shift and timings does this job follow?
Ans : This Customer Support Call Centre BPO Executive job follows a Day shift.
Is this a work from home job?
Ans : This is a work from home job and can be done remotely.
How many openings are available for this position?
Ans : There are 50 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Call Centre BPO Executive job is open for both male and female candidates.
What does the role of Customer Support Call Centre BPO Executive involve?
Ans : As a Customer Support Call Centre BPO Executive, your work will involve skills like Computer Knowledge, International Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Support Call Centre BPO Executive job is located in Sector V - Salt Lake, Kolkata.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, International Calling, Query Resolution along with 0-3 years of experience is ideal for this Customer Support Call Centre BPO Executive job.
Why should you apply for this Customer Support Call Centre BPO Executive job?
Ans : This Customer Support Call Centre BPO Executive job offers a salary between ₹14,500-₹18,500 per month. This is a Full Time opportunity and has 50 openings available.