Call Centre Agent

15,000 - 20,000 /month

Meera Enterprises

Thane West, Thane

0 - 1 years Experience in Customer Support / TeleCaller

30 Openings

Full Time

Skills Required

Domestic Calling

International Calling

Query Resolution

Job Highlights

Industry Type: BPO

Languages: Bengali, Kannada

12th Pass and above

All genders

6 days working | Day Shift

Job Benefits: Insurance, PF, Medical Benefits

Job Description

We are looking for a Call Centre Agent to join our team [*Meera Enterprises*]. The role offers ₹15000 - ₹20000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 1 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Call Centre Agent job

What skills and experience do you need for this Call Centre Agent job?
Ans : To apply for this Call Centre Agent job, candidates should have skills like Domestic Calling, International Calling, Query Resolution along with 0-1 years of experience.
What salary is offered for this Call Centre Agent job?
Ans : The salary for this Call Centre Agent job ranges between ₹15,000-₹20,000 per month.
What shift and timings does this job follow?
Ans : This Call Centre Agent job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Thane West, Mumbai.
How many vacancies are there for this Call Centre Agent job?
Ans : There are 30 vacancies for this Call Centre Agent role.
Is this job open for all genders?
Ans : Yes, this Call Centre Agent job is open for both male and female candidates.
What does the role of Call Centre Agent involve?
Ans : As a Call Centre Agent, your work will involve skills like Domestic Calling, International Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Call Centre Agent position is Thane West, Mumbai.
Who is the right fit for this Call Centre Agent job?
Ans : A candidate having skills like Domestic Calling, International Calling, Query Resolution with 0-1 years of experience is the right fit for this Call Centre Agent job.
What makes this Call Centre Agent job a good opportunity?
Ans : This Call Centre Agent job is a good opportunity as it offers a salary between ₹15,000-₹20,000 per month. This is a Full Time job and has 30 openings.