A Naukri Group company
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A Naukri Group companyLoginHire Local Staff
20,000 - 25,000 /month
Epione Paincare Private Limited
Sahakara Nagar, Bangalore
2 - 4 years Experience in Customer Support / TeleCaller
Full Time
A Hospital Front Office Executive manages the reception, serves as the first point of contact, handles patient registration, schedules appointments, manages calls/inquiries, processes payments/billing, maintains records, and ensures a welcoming environment, requiring strong communication, organization, and customer service skills for smooth patient flow and staff support.
Key Responsibilities
Patient Interaction: Greet patients/visitors, answer calls/emails, address inquiries, and direct them appropriately.
Scheduling: Book, confirm, and manage patient appointments, optimizing doctor/resource use.
Registration & Records: Register patients, collect/verify demographics, insurance, and medical history, and update Electronic Health Records (EHR).
Financial Tasks: Process payments, handle billing inquiries, verify insurance, and manage co-pays.
Administrative Support: Handle mail, maintain office supplies, manage visitor logs, and perform data entry.
Coordination: Liaise with medical staff, other departments, and external agencies (like labs/insurance).
Environment: Keep the reception area neat, organized, and welcoming.
