Call Center Executive

20,000 - 25,000 /month

Concentrix

Sector V - Salt Lake, Kolkata

0 - 2 years Experience in Customer Support / TeleCaller

97 Openings

Full Time

Skills Required

International Calling

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

5 days working | Night Shift

Job Benefits: Cab, PF, Medical Benefits

Job Description

We are looking for a Call Center Executive to join our team at Concentrix. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹20,000 - ₹25,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner

Address customer queries, concerns, and complaints with a problem-solving approach

Maintain accurate records of customer interactions and follow-ups

Provide timely and relevant information to customers to resolve their issues

Work collaboratively with other teams to escalate and resolve complex issues

Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 2 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Night shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Call Center Executive job

Can freshers or experienced candidates apply for this Call Center Executive role?
Ans : Candidates who have a 12th Pass and above qualification with 0-2 years of experience can apply for this Call Center Executive role.
How much can you earn in this position?
Ans : You can earn between ₹20,000-₹25,000 per month in this Call Center Executive position.
What shift and timings does this job follow?
Ans : This Call Center Executive job follows a Night shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector V - Salt Lake, Kolkata.
How many openings are available for this position?
Ans : There are 97 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Call Center Executive job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Call Center Executive, you will work on skills like International Calling, Non-voice/Chat Process.
Where is this job located?
Ans : This Call Center Executive job is located in Sector V - Salt Lake, Kolkata.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like International Calling, Non-voice/Chat Process along with 0-2 years of experience is ideal for this Call Center Executive job.
Why should you apply for this Call Center Executive job?
Ans : This Call Center Executive job offers a salary between ₹20,000-₹25,000 per month. This is a Full Time opportunity and has 97 openings available.