Customer Support Call Center Executive

We are looking for a proactive and organized Call Centre Executive to manage communication with internal departments. The role involves handling incoming and outgoing calls, coordinating with different teams, resolving internal queries, and ensuring smooth communication across departments.

Key Responsibilities

• Handle incoming and outgoing calls with internal teams.

• Coordinate with departments to ensure timely resolution of operational issues.

• Record and maintain call details and follow-up actions.

• Escalate unresolved issues to the concerned team or supervisor.

• Provide accurate information and updates to internal stakeholders.

• Ensure effective communication between departments.

• Maintain professionalism and confidentiality during all interactions.

• Prepare daily call reports and update MIS records.

Requirements

• Graduate or Undergraduate (depending on company requirements).

• Good communication skills in Hindi and basic English.

• Basic knowledge of MS Excel and MS Office.

• Ability to multitask and work under pressure.

• Good coordination and problem-solving skills.

• Previous experience in a call centre, customer support, or coordination role is preferred but freshers can also apply.

Skills Required

• Excellent verbal communication

• Active listening

• Team coordination

• Time management

• Basic computer knowledge

• Positive attitude and willingness to learn

Working Hours

• 9-hour shift (including breaks)

• Rotational shifts (if applicable)

• Weekly off as per company policy

This JD is suitable for organizations where the executive mainly coordinates with internal departments rather than external customers.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.