A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
20,000 - 30,000 /month
Career Choice Solution
Airoli, Navi Mumbai
6+ months Experience in Customer Support / TeleCaller
Full Time
The position of Call Centre Care Coordinator will report directly to the Call Centre Manager / Supervisor who will report further to Department Head and will follow the protocol set forth for answering inbound/ outbound calls including, but not limited to: • Perform assessment of inbound callers to determine scope of service and access needs, and potential follow-up requirements in collaboration with the TruDoc 24x7 physician • Provide appropriate documentation and supporting information for calls • Collaborate and coordinate caller needs with call centre physician and members of TruDoc 24x7 team to assure caller's needs are addressed, documented and communicated • Provide interventions and actions to facilitate access to care and carry out physician orders including scheduling of follow-up appointments, referrals to emergency department (ED) or urgent care, referrals to payer or medical group and referrals to community services • Take necessary actions as directed by physician to assure coordination of care, information sharing and access to needed services to address caller needs such as specialist appointments, sending prescriptions pharmacy, or other needed member services • Conduct data review and reporting to support program outcomes measurement • Confirm member eligibility and provide assistance as needed • Attend the operational & peer meetings as and when required by the company • Work with the TruDoc 24x7 team to enhance customer satisfaction as dire
