Call Center Executive

18,000 - 25,000 /month

Apollo Hospitals

Ameerpet, Hyderabad

1 - 5 years Experience in Customer Support / TeleCaller

5 Openings

Full Time

Skills Required

International Calling

Domestic Calling

Job Highlights

Industry Type: Healthcare

Graduate and above

Males Only

6 days working | Rotational Shift

Job Benefits: Insurance, PF, Medical Benefits

Job Description

We are looking for a Call Center Executive to join our team at Apollo Hospitals. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Healthcare. The role offers ₹18000 - ₹25000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 1 - 5 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.

More about this Call Center Executive job

What qualifications and experience are required for this Call Center Executive position?
Ans : Candidates should have a Graduate and above qualification with 1-5 years of experience and skills like International Calling, Domestic Calling.
What is the salary and job type for this role?
Ans : The salary for this Call Center Executive job ranges between ₹18,000-₹25,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Call Center Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Ameerpet, Hyderabad.
How many openings are available for this position?
Ans : There are 5 openings available for this position.
Who can apply for this job?
Ans : Candidates who have a Graduate and above qualification with 1-5 years of experience can apply for this Call Center Executive job. Only male candidates can apply.
What are the key responsibilities of this Call Center Executive job?
Ans : As a Call Center Executive, key responsibilities include skills like International Calling, Domestic Calling. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Call Center Executive job is located in Ameerpet, Hyderabad.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like International Calling, Domestic Calling along with 1-5 years of experience is ideal for this Call Center Executive job.
Why should you apply for this Call Center Executive job?
Ans : This Call Center Executive job offers a salary between ₹18,000-₹25,000 per month. This is a Full Time opportunity and has 5 openings available.