Customer Relationship Executive

Key Responsibilities

Customer Relationship Management

• Welcome and assist customers visiting the showroom.

• Build and maintain strong relationships with existing and prospective customers.

• Understand customer preferences and recommend suitable jewellery products.

• Handle customer inquiries, complaints, and service requests professionally.

• Ensure timely resolution of customer concerns and escalations.

Customer Engagement & Follow-up

• Conduct regular follow-up calls with customers for feedback, repeat purchases, and special occasions.

• Inform customers about new collections, promotions, festive offers, and events.

• Maintain customer databases and update records accurately.

• Support customer retention and loyalty initiatives.

Sales Support

• Assist the sales team in achieving showroom sales targets.

• Coordinate customer appointments and personalized consultations.

• Generate leads through referrals, customer databases, and relationship-building activities.

• Encourage repeat business through excellent customer service.

CRM & Data Management

• Track customer interactions, purchase history, and preferences.

• Prepare customer engagement and follow-up reports.

• Ensure data confidentiality and compliance with company policies.

Customer Experience Enhancement

• Ensure customers receive a premium shopping experience.

• Gather customer feedback and suggest service improvements.

• Support showroom events, exhibitions, and promotional activities.

Required Qualifications

• Any Graduate

• 1–3 years of experience in customer service, CRM, retail sales, or jewellery industry preferred.

Required Skills & Competencies

• Excellent verbal and written communication skills.

• Strong interpersonal and relationship-building abilities.

• Customer-focused attitude and problem-solving skills.

• Knowledge of CRM software and MS Office applications.

• Sales orientation and persuasive communication skills.

• Ability to work in a fast-paced retail environment.

• Professional appearance and presentation.

• Strong organizational and time-management skills.

Preferred Experience

• Experience in jewellery, luxury retail, fashion, or premium customer service environments.

• Knowledge of gold, diamond, gemstone, and jewellery products.

• Experience in customer loyalty programs and customer engagement activities.

Compensation & Benefits

• Competitive salary.

• Performance incentives.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 4 years of experience.