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Customer Support Business Development Manager

salary 20,000 - 25,000 /month
company-logo
job companyFalcon India Company
job location Field job
job location Sodepur, Kolkata
job experience3 - 6+ years Experience in Customer Support / TeleCaller
2 Openings
full_time Full Time

Skills Required

Computer Knowledge
Domestic Calling
Query Resolution

Job Highlights

sales
Industry Type: B2B Sales
sales
Languages: Hindi, Bengali
qualification
Graduate and above
gender
Males Only
jobShift
6 days working | Day Shift
star
Job Benefits: PF
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Internet Connection, Laptop/Desktop, PAN Card, Aadhar Card

Job Description

We are looking for a Business Development Manager to join our team at Falcon India Company. The role offers ₹ 12,000 - ₹ 18,000 and involves managing customer calls, delivering outstanding customer service related to fabrication and engineering. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

  • Manage incoming and outgoing calls in a professional manner.
  • Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
  • Log customer interactions and track follow-ups.
  • Offer timely and relevant solutions to resolve customer issues.
  • Collaborate with team members to escalate and address more complex concerns.
  • Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 3 - 6+ years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 3 - 6+ years Experience.

More about this Customer Support Business Development Manager job

  1. What skills and experience do you need for this Customer Support Business Development Manager job?
    Ans : To apply for this Customer Support Business Development Manager job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution along with 3-7 years of experience.
  2. What is the salary and job type for this role?
    Ans : The salary for this Customer Support Business Development Manager job ranges between ₹20,000-₹25,000 per month. This is a Full Time job.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Business Development Manager job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Sodepur, Kolkata.
  5. How many openings are available for this position?
    Ans : There are 2 openings available for this position.
  6. Who can apply for this job?
    Ans : Candidates who have a Graduate and above qualification with 3-7 years of experience can apply for this Customer Support Business Development Manager job. Only male candidates can apply.
  7. What are the key responsibilities of this Customer Support Business Development Manager job?
    Ans : As a Customer Support Business Development Manager, key responsibilities include skills like Computer Knowledge, Domestic Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
  8. Where is this job located?
    Ans : This Customer Support Business Development Manager job is located in Sodepur, Kolkata.
  9. What kind of candidate is ideal for this job?
    Ans : A candidate with skills like Computer Knowledge, Domestic Calling, Query Resolution along with 3-7 years of experience is ideal for this Customer Support Business Development Manager job.
  10. Why should you apply for this Customer Support Business Development Manager job?
    Ans : This Customer Support Business Development Manager job offers a salary between ₹20,000-₹25,000 per month. This is a Full Time opportunity and has 2 openings available.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Benefits

PF

Skills Required

Computer Knowledge, Domestic Calling, Query Resolution

Shift

Day

Contract Job

No

Salary

₹ 20000 - ₹ 25000

Regional Languages

Hindi, Bengali

Contact Person

Shadab Haroon
Posted a day ago
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