Customer Support Business Development Executive

We are looking for a Business Development Executive to join our team at Shariden Private Limited to handle customer calls, provide exceptional customer support and resolve queries related to B2C Sales. The role offers an attractive in-hand salary of ₹17,000 - ₹20,000 and opportunities for growth.

Key Responsibilities

1. Handle customer enquiries received through the company website, WhatsApp, social media, and other online platforms.

2. Contact potential customers and explain product features, specifications, pricing, and offers.

3. Generate sales through inbound and outbound customer calls.

4. Follow up with website enquiries, abandoned carts, and interested customers to convert them into purchases.

5. Convince customers to purchase directly through the company website.

6. Explain ongoing offers, discounts, bank offers, No-Cost EMI, and other payment options.

7. Handle customer objections related to pricing, product comparisons, delivery, and payment.

8. Convert product demonstration bookings into successful sales.

9. Follow up with existing customers for product upgrades, accessories, and extended warranty opportunities.

10. Maintain daily sales reports, customer details, and follow-up status in CRM.

11. Coordinate with the logistics, operations, and customer support teams to ensure smooth order processing.

12. Track competitor pricing, promotional offers, and online market trends.

Required Skills

- Excellent communication and convincing skills.

- Experience in online sales, telesales, or e-commerce sales.

- Strong lead conversion and negotiation skills.

- Ability to handle customer objections and close sales.

- Knowledge of WhatsApp Business and CRM tools.

- Basic knowledge of MS Excel and Google Sheets.

- Ability to manage multiple customer enquiries and follow-ups.

- Target-oriented with a positive attitude.

Job Requirements:

The minimum qualification for this role is below 10th and candidate must be a fresher. You will be responsible for addressing customer queries, solving complaints and escalating complex issues when necessary. The candidate should be comfortable with 6 days working during the Day shift.

• It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.