BPO Telecaller

10,000 - 32,000 /month*

Bpo Convergence

Mumbra, Mumbai

₹2,000 incentives included

0 - 5 years Experience in Customer Support / TeleCaller

50 Openings

Incentives included

Full Time

Contract

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

Languages: Hindi, Marathi

All Education levels

All genders

6 days working | Day Shift

Aadhar Card

Job Description

We are looking for a BPO Telecaller to join our team at BPO CONVERGENCE. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹ 10,000 - ₹ 32,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is below 10th and 0 - 5 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.

More about this BPO Telecaller job

What skills and experience do you need for this BPO Telecaller job?
Ans : To apply for this BPO Telecaller job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 0-5 years of experience.
What is the salary and job type for this role?
Ans : The salary for this BPO Telecaller job ranges between ₹10,000-₹32,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This BPO Telecaller job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Mumbra, Mumbai.
How many openings are available for this position?
Ans : There are 50 openings available for this position.
Is this job open for all genders?
Ans : Yes, this BPO Telecaller job is open for both male and female candidates.
What are the key responsibilities of this BPO Telecaller job?
Ans : As a BPO Telecaller, key responsibilities include skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This BPO Telecaller job is located in Mumbra, Mumbai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 0-5 years of experience is ideal for this BPO Telecaller job.
Why should you apply for this BPO Telecaller job?
Ans : This BPO Telecaller job offers a salary between ₹10,000-₹32,000 per month. This is a Full Time opportunity and has 50 openings available.