Bpo Team Leader

A Collection Team Leader's primary responsibility is to lead and manage a team of collection specialists or agents, focusing on optimizing collection processes and maximizing cash flow. This involves setting and monitoring team goals, providing guidance and training, and ensuring adherence to company policies and procedures. 

Key Responsibilities:

• Team Leadership:

  Oversee and mentor the collection team, providing guidance, training, and performance feedback. 

• Process Management:

  Develop and implement effective collection strategies, ensuring adherence to company policies and procedures. 

• Performance Management:

  Track and coach team members' performance, identify areas for improvement, and provide feedback. 

• Communication:

  Communicate effectively with team members, management, and customers. 

• Reporting and Analysis:

  Assist management with reporting needs and analyze team performance metrics. 

• Problem Solving:

  Address and resolve collection-related issues and escalate to management as needed. 

• Goal Setting and Achievement:

  Set team objectives and ensure they are met, contributing to the overall company goals. 

• Conflict Resolution:

  Address and resolve conflicts within the team and with clients. 

• Customer Service:

  Maintain a high level of customer service and ensure a positive customer experience. 

Skills and Qualifications:

• Leadership and Management: Strong leadership, coaching, and mentoring skills, with the ability to delegate effectively. 

• Communication: Excellent communication, interpersonal, and negotiation skills. 

• Analytical Skills: Ability to analyze data, identify trends, and make informed decisions. 

• Problem-Solving: Strong problem-solving and critical thinking skills. 

• Time Management: Excellent time management and organizational skills. 

• Customer Service: Ability to handle customer inquiries and resolve issues professionally. 

• Industry Knowledge: Knowledge of collection regulations, compliance standards, and industry best practices. 

Additional Notes:

• The specific responsibilities and qualifications may vary depending on the company and industry. 

• Some roles may require experience with specific software or systems used for collections management. 

• A Bachelor's degree may be required or preferred for some positions

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6 years of experience.

More about this Bpo Team Leader job

1. What is the eligibility criteria to apply for this Bpo Team Leader job?
   Ans: The candidate should be 12th Pass and above and above with 1 - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹25000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Bpo Team Leader job?
   Ans: This Bpo Team Leader job will have 6 working days.
4. Are there any charges applicable while applying or joining this Bpo Team Leader job?
   Ans: No, there is no fee applicable for applying this Bpo Team Leader job and during the employment with the company, i.e., KAYCOMM.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Bpo Team Leader role?
   Ans: There is an immediate opening of 5 Bpo Team Leader at KAYCOMM
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Bpo Team Leader job?
   Ans: This Bpo Team Leader job has Day Shift.