BPO Non Voice Process Executive

18,000 - 21,000 /month

Allsec Technologies Limited

Rajaji Nagar, Bangalore

6 - 12 months Experience in Customer Support / TeleCaller

50 Openings

Full Time

Skills Required

Computer Knowledge

Non-voice/Chat Process

Job Highlights

Industry Type: Software & IT Services

12th Pass and above

All genders

09:00 AM - 06:00 PM | 6 days working | Day Shift

Job Benefits: PF

Job Description

Job Title: Technical Support Executive – Email Process

Job Summary:

We are looking for a detail-oriented Technical Support Executive to handle customer queries via email. The role involves diagnosing technical issues, providing accurate solutions, and ensuring high customer satisfaction through timely and professional written communication.

Key Responsibilities:

Respond to customer queries and issues via email within defined SLAs

Diagnose technical problems related to software, hardware, or services

Provide step-by-step solutions and troubleshooting guidance

Escalate complex issues to higher-level support teams when required

Maintain proper documentation of customer interactions and resolutions

Ensure high-quality written communication with correct grammar and tone

Follow company policies, processes, and quality standards

Continuously update knowledge of products, services, and tools

Required Skills:

Strong written communication skills (grammar, clarity, tone)

Basic technical troubleshooting knowledge (OS, internet, applications)

Ability to analyze issues and provide logical solutions

Familiarity with ticketing tools (e.g., Zendesk, Freshdesk, ServiceNow)

Good typing speed and attention to detail

Time management and ability to meet deadlines

Qualifications:

Bachelor’s degree or diploma in any field (IT preferred)

Freshers or candidates with 6 month – 1 years of experience in technical support/email support

Key Performance Indicators (KPIs):

Email response time (SLA adherence)

First Contact Resolution (FCR)

Customer Satisfaction (CSAT)

Quality scores (QA audits)

Work Environment:

Rotational shifts

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this BPO Non Voice Process Executive job

What qualifications and experience are required for this BPO Non Voice Process Executive position?
Ans : Candidates should have a 12th Pass and above qualification with 1-1 years of experience and skills like Computer Knowledge, Non-voice/Chat Process.
What is the salary and job type for this role?
Ans : The salary for this BPO Non Voice Process Executive job ranges between ₹18,000-₹21,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This BPO Non Voice Process Executive job follows a Day shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Rajaji Nagar, Bangalore.
How many vacancies are there for this BPO Non Voice Process Executive job?
Ans : There are 50 vacancies for this BPO Non Voice Process Executive role.
Is this job open for all genders?
Ans : Yes, this BPO Non Voice Process Executive job is open for both male and female candidates.
What are the key responsibilities of this BPO Non Voice Process Executive job?
Ans : As a BPO Non Voice Process Executive, key responsibilities include skills like Computer Knowledge, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this BPO Non Voice Process Executive position is Rajaji Nagar, Bangalore.
Who is the right fit for this BPO Non Voice Process Executive job?
Ans : A candidate having skills like Computer Knowledge, Non-voice/Chat Process with 1-1 years of experience is the right fit for this BPO Non Voice Process Executive job.
What makes this BPO Non Voice Process Executive job a good opportunity?
Ans : This BPO Non Voice Process Executive job is a good opportunity as it offers a salary between ₹18,000-₹21,000 per month. This is a Full Time job and has 50 openings.