Banking Assistant

24,000 - 28,000 /month

Bpo

Malad (West), Mumbai

6 - 60 months Experience in Customer Support / TeleCaller

25 Openings

Full Time

Skills Required

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: Banking

Graduate and above

All genders

5 days working | Rotational Shift

Job Benefits: Cab, PF

Job Description

We are looking for a Banking Assistant to join our team at Bpo. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Banking. The role offers ₹24000 - ₹28000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 0.5 - 5 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 5 years of experience.

More about this Banking Assistant job

What qualifications and experience are required for this Banking Assistant position?
Ans : Candidates should have a Graduate and above qualification with 1-5 years of experience and skills like Query Resolution, Non-voice/Chat Process.
What is the salary and job type for this role?
Ans : The salary for this Banking Assistant job ranges between ₹24,000-₹28,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Banking Assistant job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Malad (West), Mumbai.
How many openings are available for this position?
Ans : There are 25 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Banking Assistant job is open for both male and female candidates.
What are the key responsibilities of this Banking Assistant job?
Ans : As a Banking Assistant, key responsibilities include skills like Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Banking Assistant job is located in Malad (West), Mumbai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Query Resolution, Non-voice/Chat Process along with 1-5 years of experience is ideal for this Banking Assistant job.
Why should you apply for this Banking Assistant job?
Ans : This Banking Assistant job offers a salary between ₹24,000-₹28,000 per month. This is a Full Time opportunity and has 25 openings available.