Customer Support Associate Agency Development Manager

12,000 - 55,000 /month*

Hdfclife Insurance Company Limited

Shyam Bazaar, Kolkata

₹10,000 incentives included

0 - 6 months Experience in Customer Support / TeleCaller

12 Openings

Incentives included

Full Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Query Resolution

Job Highlights

Industry Type: Life Insurance

Languages: Hindi, Bengali

12th Pass and above

All genders

6 days working | Day Shift

Job Benefits: Insurance, PF, Medical Benefits

Internet Connection, PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a Associate Agency Development Manager to join our team at Hdfclife Insurance Company Limited. The role offers ₹ 12,000 - ₹ 55,000 and involves managing customer calls, delivering outstanding customer service related to Life Insurance. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 0.5 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Support Associate Agency Development Manager job

What skills and experience do you need for this Customer Support Associate Agency Development Manager job?
Ans : To apply for this Customer Support Associate Agency Development Manager job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution along with 0-1 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Associate Agency Development Manager job ranges between ₹12,000-₹55,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Associate Agency Development Manager job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Shyam Bazaar, Kolkata.
How many openings are available for this position?
Ans : There are 12 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Associate Agency Development Manager job is open for both male and female candidates.
What are the key responsibilities of this Customer Support Associate Agency Development Manager job?
Ans : As a Customer Support Associate Agency Development Manager, key responsibilities include skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Support Associate Agency Development Manager job is located in Shyam Bazaar, Kolkata.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution along with 0-1 years of experience is ideal for this Customer Support Associate Agency Development Manager job.
Why should you apply for this Customer Support Associate Agency Development Manager job?
Ans : This Customer Support Associate Agency Development Manager job offers a salary between ₹12,000-₹55,000 per month. This is a Full Time opportunity and has 12 openings available.