Assistant Manager

13,000 - 18,000 /month*

Udayan Associates

Jyotikuchi, Guwahati

₹3,000 incentives included

3 - 5 years Experience in Customer Support / TeleCaller

Replies in 24hrs

1 Opening

Incentives included

Full Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: FMCG

Languages: Hindi, Bengali

Post Graduate and above

Females Only

6 days working | Day Shift

Job Benefits: Insurance, PF

Laptop/Desktop, 2-Wheeler Driving Licence, DRA Certificate, CCRM Certificate

Job Description

**MANAGER – JOB DESCRIPTIONUdayan Associates Group**---1. Job Title:Manager – Operations & Development2. Department:Udayan Associates Group – Business Operations / Client Services3. Job Purpose:To manage daily operations, lead staff, ensure smooth workflow, strengthen business development activities, and maintain strong customer and stakeholder relationships for the overall growth of Udayan Associates Group.---4. Key ResponsibilitiesA. Operational ManagementOversee day-to-day company operations.Ensure documentation, compliance, and proper record keeping.Maintain service quality, operational discipline, and productivity standards.Coordinate with District Project Coordinators, Grahak Sewaks, and field teams.B. Business DevelopmentIdentify new opportunities for business expansion.Lead marketing and sales activities for company growth.Support franchise development and Udayan Multishopee expansion.Prepare business reports, market analysis, and development plans.C. Team & Staff ManagementGuide, supervise and mentor staff members.Conduct regular staff training and performance evaluation.Maintain discipline, attendance, and team motivation.Recommend incentives and rewards for high performers.D. Customer & Stakeholder RelationsMaintain strong relations with clients, partners, and officials.Resolve customer issues and ensure satisfaction.Represent the company in field visits, meetings, and events.E. Administration & ReportingPrepare MIS reports, financial summaries, and operational records.Verify important documents for loan services, MSME works, franchise operations, etc.Coordinate between head office and field staff.Draft official letters, reports, and communication.---5. Required Skills & CompetenciesStrong leadership and team management abilityExcellent communication (Assamese, Hindi, English)Problem-solving and decision-making capabilityAbility to manage workload and meet deadlinesKnowledge of business operations, MSME works, loan services, or retailProficiency in MS Office and documentation---6. Eligibility CriteriaQualification: Graduate (MBA/BBA preferred)Age: 25–45 YearsExperience: Minimum 2–5 years in operations, finance, sales, or team leadershipMust be willing to travel for field dutiesGood personality, discipline, and commitment---7. Personal Qualities & Behavioral RequirementsA. Social MindedMust be community-oriented, polite, and socially responsible.Ability to work for public benefit and welfare-based programs.B. Self-ConfidentMust have strong confidence, positive mentality, and leadership qualities.C. Compromise & Sacrifice NatureAbility to adjust and compromise when required.Ready to work beyond comfort zones for company growth.D. Struggle & HardworkingShould be a dedicated struggler with strong work ethics.Must be hardworking, disciplined, and target-driven.E. Communication SkillsStrong verbal and written communication in Assamese, Hindi, and English.Capable of presenting ideas clearly in meetings and training sessions.F. High ThinkingShould have progressive thinking and innovative mindset.Ability to contribute new ideas for company development.G. Long-Term Goal OrientedMust have long-term commitment aligned with company vision.Ability to work consistently for future goals and expansion.H. Target OrientedMust be responsible for achieving monthly & yearly targets.Ability to lead the team toward goal achievement.---8. Selection ProcessStage 1: Application ScreeningResume review and shortlistStage 2: Written/Online Test (If applicable)Aptitude, communication, managerial skillsStage 3: Personal InterviewLeadership, confidence, problem-solving, attitudeStage 4: Final Selection & Document VerificationFinal approval and issuing of Appointment Letter---9. Documents Required at JoiningResumeAadhaar / PAN / Voter IDEducation CertificatesExperience CertificatesBank Account DetailsPassport-size photographsPolice Verification (if require

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 3 - 5 years of experience.

More about this Assistant Manager job

What is the eligibility criteria to apply for this Assistant Manager job?
Ans: The candidate should be Post Graduate and above and above with 3 - 5 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹13000 - ₹18000 per month + Incentives that depends on your interview. It's a Full Time job in Guwahati.
How many working days are there for this Assistant Manager job?
Ans: This Assistant Manager job will have 6 working days.
Are there any charges applicable while applying or joining this Assistant Manager job?
Ans: No, there is no fee applicable for applying this Assistant Manager job and during the employment with the company, i.e., Udayan Associates.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Assistant Manager role?
Ans: There is an immediate opening of 1 Assistant Manager at Udayan Associates
Who can apply for this job?
Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Assistant Manager job?
Ans: This Assistant Manager job has Day Shift.