Customer Support Assistant Manager

36,000 - 36,000 /month

Hdfc Bank

MP Nagar, Bhopal

0 - 6+ years Experience in Customer Support / TeleCaller

50 Openings

Full Time

Job Highlights

Graduate and above

All genders

09:00 AM - 06:00 PM | 6 days working | Day Shift

Job Benefits: Insurance, PF, Medical Benefits

Job Description

We are looking for a Assistant Manager to join our team at HDFC BANK. The role offers ₹ 36,000 - ₹ 36,000 and involves managing customer calls, delivering outstanding customer service related to back office. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 0 - 6+ years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.

More about this Customer Support Assistant Manager job

Can freshers or experienced candidates apply for this Customer Support Assistant Manager role?
Ans : Candidates who have a Graduate and above qualification with 0-7 years of experience can apply for this Customer Support Assistant Manager role.
How much can you earn in this position?
Ans : The salary is ₹36,000 per month for this Full Time role.
What shift and timings does this job follow?
Ans : This Customer Support Assistant Manager job follows a Day shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in MP Nagar, Bhopal.
How many vacancies are there for this Customer Support Assistant Manager job?
Ans : There are 50 vacancies for this Customer Support Assistant Manager role.
Is this job open for all genders?
Ans : Yes, this Customer Support Assistant Manager job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Customer Support Assistant Manager position is MP Nagar, Bhopal.
What makes this Customer Support Assistant Manager job a good opportunity?
Ans : This Customer Support Assistant Manager job is a good opportunity as it offers a salary of ₹36,000 per month. This is a Full Time job and has 50 opening.