A Naukri Group company
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A Naukri Group companyLoginHire Local Staff
25,000 - 45,000 /month*
Nexus Enterprise
Sector 89 Faridabad, Faridabad
₹15,000 incentives included
1 - 3 years Experience in Customer Support / TeleCaller
Full Time
Job Description – After Sales Service Manager (HVAC)
Company: Nexus Enterprise
Department: Service & Operations
Designation: After Sales Service Manager
Key Responsibilities
Manage end-to-end after-sales service operations for HVAC products.
Coordinate AC installation, commissioning, servicing and breakdown activities.
Handle customer complaints and ensure timely resolution.
Manage service technicians, installation teams and external service partners.
Coordinate with OEMs for warranty claims, spare parts and technical support.
Monitor installation schedules, service requests and pending complaints.
Ensure quality standards and customer satisfaction.
Maintain service reports, MIS, job sheets and installation records.
Coordinate with clients, project teams and internal departments.
Ensure timely closure of service tickets and customer escalations.
Requirements
3–5 years of experience in HVAC / AC service operations.
Diploma / BTech in Mechanical or Electrical Engineering preferred.
Good knowledge of Split, Cassette, Ductable and VRF/VRV AC systems.
Strong team management and coordination skills.
Good communication and problem-solving abilities.
Proficiency in MS Excel and service reporting.
Job Location: Faridabad
Experience: 3–5 Years
Industry: HVAC / Air Conditioning / Consumer Durables
High Demand
