Can freshers or experienced candidates apply for this International Customer Representative role?

Candidates who have a 12th Pass and above qualification can apply for this International Customer Representative role.

How much can you earn in this position?

You can earn between ₹25,000-₹37,500 per month in this International Customer Representative position.

What shift and timings does this job follow?

This International Customer Representative job follows a Rotational shift with timings from 09:00 AM - 06:00 PM.

Do you need to visit the office for this job?

Yes, candidates need to visit the office and work from the location in Sector 135 Noida, Noida.

How many openings are available for this position?

There are 50 openings available for this position.

Is this job open for all genders?

Yes, this International Customer Representative job is open for both male and female candidates.

Where is this job located?

This International Customer Representative job is located in Sector 135 Noida, Noida.

Why should you apply for this International Customer Representative job?

This International Customer Representative job offers a salary between ₹25,000-₹37,500 per month. This is a Full Time opportunity and has 50 openings available.

International Customer Representative

25,000 - 37,500 /month*

Teleperformance

Sector 135 Noida, Noida

₹1,500 incentives included

Freshers in Customer Support / TeleCaller

50 Openings

Incentives included

Full Time

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

09:00 AM - 06:00 PM | 5 days working | Rotational Shift

Job Benefits: Cab, Insurance, PF, Medical Benefits

Job Description

We are hiring Customer Support Executives for an international logistics and shipment support process. The role involves assisting customers with shipment-related queries, tracking information, delivery concerns, service requests, and other logistics-related issues.

The position requires strong communication skills and the ability to understand and resolve customer concerns accurately.

Key Responsibilities

Handle customer interactions through voice support.

Assist customers with shipment, delivery, tracking, and service-related queries.

Understand the customer's issue and identify the appropriate resolution.

Provide accurate and timely information regarding customer requests.

Handle escalations professionally and follow the defined escalation matrix.

Document every interaction accurately in the CRM/system.

Maintain customer satisfaction and service-quality standards.

Follow process guidelines, security procedures, and compliance requirements.

Meet productivity, quality, attendance, and customer experience targets.

Support sales or revenue opportunities where applicable during customer interactions.

Eligibility

Graduates with no experience can apply.

Undergraduates Fresher

Candidates with international voice experience will be preferred.

Strong spoken English communication is mandatory.

Communication requirement: B2H/C1 level.

Candidates should be comfortable handling international customers.

Sales orientation is required as part of the role.

Compensation

Freshers: ₹26,000 In-Hand/month

Experienced Candidates: Up to ₹35,000 In-Hand/month

Work Details

Location: Noida – Sector 135

Work Mode: Work From Office

Process Type: Voice

LOB: International

Shift: Rotational

Week Off: As per business requirement

Cab: Both-side cab facility

Meal: Not provided

Relocation: Not provided

Selection Process

HR Screening → Operations Round → Assessment

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this International Customer Representative job

Can freshers or experienced candidates apply for this International Customer Representative role?
Ans : Candidates who have a 12th Pass and above qualification can apply for this International Customer Representative role.
How much can you earn in this position?
Ans : You can earn between ₹25,000-₹37,500 per month in this International Customer Representative position.
What shift and timings does this job follow?
Ans : This International Customer Representative job follows a Rotational shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 135 Noida, Noida.
How many openings are available for this position?
Ans : There are 50 openings available for this position.
Is this job open for all genders?
Ans : Yes, this International Customer Representative job is open for both male and female candidates.
Where is this job located?
Ans : This International Customer Representative job is located in Sector 135 Noida, Noida.
Why should you apply for this International Customer Representative job?
Ans : This International Customer Representative job offers a salary between ₹25,000-₹37,500 per month. This is a Full Time opportunity and has 50 openings available.