Admission Counsellor

Role Overview:

The Admissions Counsellor is an individual contributor role responsible for owning end-to-end

admissions conversations and driving conversions across the funnel through credible

counselling, clarity, and follow-through.

This is not a people-management role.

You will be accountable for your own pipeline, outcomes, and the quality of experience

delivered to students and parents.

Key Responsibilities:

1. End-to-End Admissions Counselling

● Own student and parent conversations from first contact to enrollment

● Conduct detailed need assessment and eligibility discussions

● Explain programs, outcomes, timelines, and policies with clarity and honesty

● Guide families through application, offer, and enrollment decisions

2. Funnel & Conversion Ownership

● Own individual conversion metrics across:

● Lead → Application

● Offer → Acceptance (O2A)

● Acceptance → Enrollment

● Proactively manage:

● Stalled cases

● Fence-sitters

● High-intent and high-risk leads

● Ensure timely follow-ups aligned with admissions cycles and deadlines

3. High-Quality Parent & Student Experience

● Handle parent conversations with maturity and confidence

● Address concerns around ROI, outcomes, and long-term career pathways

● Maintain a consultative tone focused on fit, not pressure

● Escalate complex cases appropriately when required

4. Process Discipline & CRM Hygiene

● Maintain accurate and timely CRM updates

● Follow admissions policies, communication standards, and compliance norms

● Ensure clean documentation across applications, offers, and enrollments

5. Ethics, Professionalism & Ownership

● Uphold ethical admissions standards at all times

● Take ownership of outcomes, learnings, and continuous improvement

● Collaborate with peers and managers to share best practices

Ideal Candidate Profile:

● 2–4 years of experience in:

● Admissions counselling

● Education sales

● Inside sales (high-ticket, consultative)

● Strong experience in parent-facing conversations is highly preferred

● Experience with structured funnels, targets, and CRMs is required

What We’re Looking For:

● Strong communication and listening skills

● Ability to explain complex programs simply and honestly

● Comfort with targets without compromising integrity

● High ownership mindset and process discipline

• It is a Full Time Customer Support / TeleCaller job for candidates with 3 - 6+ years Experience.