Academic Counsellor

16,000 - 32,500 /month

Nira Innovation

Virar, Mumbai

0 - 2 years Experience in Customer Support / TeleCaller

10 Openings

Full Time

Job Highlights

Industry Type: Banking

12th Pass and above

All genders

09:00 AM - 06:00 PM | 5 days working | Day Shift

Job Benefits: Cab, Insurance, PF, Medical Benefits

Job Description

We are looking for a Academic Counsellor to join our team at Nira Innovation. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Banking. The role offers ₹ 16,000 - ₹ 32,500 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 2 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Academic Counsellor job

Can freshers or experienced candidates apply for this Academic Counsellor role?
Ans : Candidates who have a 12th Pass and above qualification with 0-2 years of experience can apply for this Academic Counsellor role.
What is the salary and job type for this role?
Ans : The salary for this Academic Counsellor job ranges between ₹16,000-₹32,500 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Academic Counsellor job follows a Day shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Virar, Mumbai.
How many vacancies are there for this Academic Counsellor job?
Ans : There are 10 vacancies for this Academic Counsellor role.
Is this job open for all genders?
Ans : Yes, this Academic Counsellor job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Academic Counsellor position is Virar, Mumbai.
What makes this Academic Counsellor job a good opportunity?
Ans : This Academic Counsellor job is a good opportunity as it offers a salary between ₹16,000-₹32,500 per month. This is a Full Time job and has 10 openings.