A Naukri Group company
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A Naukri Group companyLoginHire Local Staff
13,000 - 23,000 /month*
Leadquest Educations And Management Academy
Rajarhat, Kolkata
₹5,000 incentives included
6 - 12 months Experience in Customer Support / TeleCaller
Full Time
We are looking for a Academic Counsellor to join our team at Lead Quest Education & Management Academy to handle customer calls, provide exceptional customer support and resolve queries related to Hospitality, Travel & Tourism. The role offers an attractive in-hand salary of ₹13000 - ₹23000 and opportunities for growth.
Key Responsibilities:
Handle customer calls professionally and efficiently.
Address customer queries, resolve concerns and manage complaints.
Keep records of customer interactions and follow up when required.
Provide customers with accurate information to help resolve their issues.
Meet performance targets and work with other departments to manage complex issues.
Job Requirements:
The minimum qualification for this role is 12th Pass and 0.5 - 1 years of experience. You will be responsible for addressing customer queries, solving complaints and escalating complex issues when necessary. The candidate should be comfortable with 6 days working during the Day shift.
