Academic Counsellor

15,000 - 40,000 /month*

Itm-trust

Nerul, Navi Mumbai

₹10,000 incentives included

0 - 3 years Experience in Customer Support / TeleCaller

25 Openings

Incentives included

Full Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: Education

12th Pass and above

All genders

5 days working | Day Shift

Job Benefits: PF, Medical Benefits

PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a Academic Counsellor to join our team at Itm-trust. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Education. The role offers ₹15,000 - ₹40,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner

Address customer queries, concerns, and complaints with a problem-solving approach

Maintain accurate records of customer interactions and follow-ups

Provide timely and relevant information to customers to resolve their issues

Work collaboratively with other teams to escalate and resolve complex issues

Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 3 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Academic Counsellor job

What skills and experience do you need for this Academic Counsellor job?
Ans : To apply for this Academic Counsellor job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 0-3 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Academic Counsellor job ranges between ₹15,000-₹40,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Academic Counsellor job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Nerul, Mumbai.
How many openings are available for this position?
Ans : There are 25 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Academic Counsellor job is open for both male and female candidates.
What are the key responsibilities of this Academic Counsellor job?
Ans : As a Academic Counsellor, key responsibilities include skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Academic Counsellor job is located in Nerul, Mumbai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 0-3 years of experience is ideal for this Academic Counsellor job.
Why should you apply for this Academic Counsellor job?
Ans : This Academic Counsellor job offers a salary between ₹15,000-₹40,000 per month. This is a Full Time opportunity and has 25 openings available.

Candidates can call HR for more info.

Other Details

Incentives

Yes

No. Of Working Days

Benefits

PF, Medical Benefits

Skills Required

Computer Knowledge, Query Resolution, Non-voice/Chat Process, Domestic Calling, International Calling

Shift

Day

Contract Job

Salary

₹ 15000 - ₹ 40000

Contact Person

Hrushikesh Kamtekar

Interview Address

Nerul Campus Address: ITM, IHM, 4th Floor, HR Department, Plot No. D-222/28, Near Bafana Motors, Next to Fugro, ABB & Airtel Lane, MIDC Nerul, South Central Road, Shiravane, Navi Mumbai., Sector-1 Nerul, Mumbai

Posted 3 hours ago