Academic Counsellor

We are looking for a Academic Counsellor to join our team at Chahal Academy. The role offers ₹ 18,000 - ₹ 25,000 and involves managing customer calls, delivering outstanding customer service related to telesales. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

• Manage incoming and outgoing calls in a professional manner.
• Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
• Log customer interactions and track follow-ups.
• Offer timely and relevant solutions to resolve customer issues.
• Collaborate with team members to escalate and address more complex concerns.
• Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 1 - 2 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

I just want - A good Councillor with Better Communication Skills(Hindi/English/GujaratiI)

Female - Age between 20 to 28

Good Communication Skills

Language- Hindi, english And Gujarati

Background- UPSC/GPSC

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• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.