Customer Support Academic Counsellor

Job Title: Student Support Executive / Customer Support Executive

Location: Rabale, Navi Mumbai / Thane
Experience: Freshers & Experienced
Salary: ₹15,000 – ₹23,000 per month
Working Days: Monday to Saturday
Working Hours: 10:00 AM to 7:00 PM

About the Role

We are looking for a customer-focused and enthusiastic Student Support Executive to assist students throughout their learning journey. The role involves handling customer queries, resolving concerns, maintaining CRM records, and delivering an excellent support experience while ensuring high customer satisfaction.

Key Responsibilities

Student & Customer Support

• Respond to student and customer inquiries via phone, email, chat, or other communication channels.

• Resolve customer concerns promptly while maintaining a high standard of service.

• Provide accurate information regarding courses, services, admissions, and processes.

• Assist students with enrollment, documentation, and post-enrollment support.

• Handle customer complaints professionally and ensure timely resolution.

CRM & Documentation

• Record and update all customer interactions in the CRM system.

• Maintain accurate customer records and follow-up details.

• Track pending queries and ensure timely closure.

• Prepare and maintain support-related reports when required.

Coordination & Relationship Management

• Coordinate with internal departments to resolve customer issues efficiently.

• Build and maintain positive relationships with students throughout their educational journey.

• Ensure a seamless support experience by providing timely updates and assistance.

Customer Engagement

• Maintain high customer satisfaction through proactive communication.

• Generate references and referrals from enrolled students.

• Achieve assigned referral and customer engagement targets.

• Support customer retention initiatives and enhance the overall student experience.

Desired Candidate Profile

Educational Qualification

• Graduate in any discipline.

Experience

• Freshers are welcome to apply.

• Prior experience in Customer Support, Student Counselling, Customer Service, BPO, EdTech, or Client Relationship Management will be preferred.

Required Skills

• Excellent verbal and written communication skills.

• Strong customer service and relationship management abilities.

• Good problem-solving and interpersonal skills.

• Basic knowledge of MS Office and CRM software.

• Ability to multitask and work in a fast-paced environment.

• Positive attitude with a customer-first approach.

• Strong follow-up and coordination skills.

What We Are Looking For

• A confident and customer-oriented professional.

• Someone with excellent communication and listening skills.

• A proactive individual who enjoys helping students and customers.

• A quick learner with a positive attitude and strong work ethic.

• A team player committed to delivering an outstanding customer experience.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.