Operation Manager

•Job Description: Operations Manager•

Position Overview

The Operations Manager is responsible for the overall day-to-day functioning of the centre. This includes ensuring smooth delivery of services, managing staff, maintaining operational standards, and enhancing the student experience. The role plays a key part in quality control, administration, and adherence to Aptech/Lakmé Academy guidelines.

Key Responsibilities

1. Centre Operations & Administration

• Oversee daily centre operations and ensure seamless functioning across all departments.

• Implement operational policies in alignment with Aptech & Lakmé Academy standards.

• Monitor front-desk activities, student walk-ins, and query handling.

• Ensure the centre environment is clean, organised, and follows brand guidelines.

2. Student Management

• Oversee student onboarding, documentation, and fee collection.

• Address student issues, complaints, and service-related concerns promptly.

• Monitor student attendance, academic performance, and course progress.

• Maintain high levels of student satisfaction and service quality.

3. Staff Supervision

• Manage trainers, counsellors, front-office staff, and support teams.

• Prepare staff schedules, monitor discipline, and manage performance.

• Conduct team briefings, performance reviews, and arrange training when required.

4. Sales & Business Growth

• Track enquiries, walk-ins, conversions, and support the admissions team.

• Build local partnerships to support enrolments, internships, and placement activities.

5. Reporting & Compliance

• Maintain MIS reports for admissions, revenue, attendance, inventory, and operations.

• Ensure compliance with Aptech & Lakmé Academy operational and quality standards.

• Monitor fee collection, deposits, and petty cash handling.

• Coordinate audits, centre inspections, and ensure accuracy of documentation.

6. Centre Maintenance & Inventory

• Manage inventory of beauty products, tools, consumables, and training materials.

• Coordinate with vendors for procurement, repairs, and maintenance.

• Ensure all equipment is functional, safe, and maintained regularly.

Required Skills & Competencies

• Strong communication and customer-handling skills

• Leadership and team management

• Problem-solving and decision-making abilities

• Knowledge of beauty, wellness, or education sector (preferred)

• Strong operational and administrative capabilities

• Basic finance handling (fee management, petty cash, reports)

• Ability to multitask and perform under pressure

Qualifications & Experience

• Graduate in any field; MBA preferred

• 1–6 years of experience in operations, administration, or centre management

• Experience in training institutes, salons, or beauty academies is an added advantage

• It is a Full Time Back Office / Data Entry job for candidates with 1 - 6 years of experience.

More about this Operation Manager job

1. What is the eligibility criteria to apply for this Operation Manager job?
   Ans: The candidate should be Graduate and above and above with 1 - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹35000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Operation Manager job?
   Ans: This Operation Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Operation Manager job?
   Ans: No, there is no fee applicable for applying this Operation Manager job and during the employment with the company, i.e., Amtrade.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Operation Manager role?
   Ans: There is an immediate opening of 2 Operation Manager at Amtrade
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Back Office / Data Entry job.
8. What are the timings of this Operation Manager job?
   Ans: This Operation Manager job has 10:00 AM - 07:00 PM timing.