Operation Executive

Role Overview

We are seeking a proactive and detail-oriented Operations Executive to manage our daily service workflows, ensure timely delivery of field operations, and maintain coordination between technicians and customers.

This role is the heartbeat of our backend — where service meets structure and execution meets excellence.

Key Responsibilities

TAT (Turnaround Time) Management

• Track, manage, and ensure all service calls are completed within defined SLAs.

• Escalate delays and take proactive steps to avoid TAT breaches.

Call Allocation & Technician Coordination

• Assign service calls to appropriate technicians based on skill set, location, and availability.

• Follow up with technicians for updates, status checks, and closure confirmation.

• Maintain a real-time tracker of ongoing, pending, and completed jobs.

Customer Coordination

• Communicate with clients/customers for service confirmation, scheduling, and feedback.

• Address basic queries, rescheduling requests, or complaints professionally.

Operational Reporting

• Update and maintain service logs, technician rosters, and daily status reports.

• Assist in preparing MIS reports related to field operations.

Support in Process Optimization

• Identify gaps in service flow and suggest process improvements.

• Coordinate with other internal teams for smoother execution.

Skills & Qualifications

• Bachelor’s degree (preferred in business, operations, or related field)

• 1–3 years of experience in field operations/customer service/technical coordination

• Excellent verbal & written communication (Hindi & English)

• Strong follow-up, multi-tasking, and problem-solving skills

• Basic knowledge of Excel/Google Sheets

• Familiarity with service tracking tools or CRM systems is a plus

• It is a Full Time Back Office / Data Entry job for candidates with 1 - 3 years of experience.

More about this Operation Executive job

1. What is the eligibility criteria to apply for this Operation Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹15000 per month that depends on your interview. It's a Full Time job in Ghaziabad.
3. How many working days are there for this Operation Executive job?
   Ans: This Operation Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Operation Executive job?
   Ans: No, there is no fee applicable for applying this Operation Executive job and during the employment with the company, i.e., TRENDING PROFESSIONALS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Operation Executive role?
   Ans: There is an immediate opening of 2 Operation Executive at TRENDING PROFESSIONALS
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Back Office / Data Entry job.
8. What are the timings of this Operation Executive job?
   Ans: This Operation Executive job has 09:30 AM - 07:00 PM timing.