Backend Executive

Job Description: Sales Coordinator

Company: Bajaj Processpack Limited

Location:- Bajaj Towers, B-136, Sector-63, Noida

Job Type: Full-time

Industry: Engineering/Manufacturing

Company Overview:

Our company, with over 37+ years of excellence, has partnered with leading international engineering companies to integrate advanced technologies tailored to the unique demands of developing countries. We are a global industry leader with expertise in setting up turnkey projects that handle, process, and add value to a wide range of food products, including fruits, vegetables, milk & dairy, rice, and grains, across the entire farm-to-fork supply chain.

Job Summary: We are seeking a detail-oriented and process-driven CRM Executive to manage the complete Order to-Delivery (O2D) cycle through Google Sheets-based tracking systems. The candidate will be responsible for ensuring smooth coordination between Sales, Production, Dispatch, Accounts, and Customers for timely execution and closure of orders.

Key Responsibilities:

1. Order Processing & Tracking

• Record and maintain all confirmed orders in Google Sheets with complete details (PO, specifications, quantity, value, delivery timelines).

• Update daily order status including production stage, dispatch planning, and expected delivery date.

• Maintain accuracy and real-time data tracking in shared sheets.

2. Coordination & Follow-ups

• Coordinate with Sales Team for order confirmations and clarifications.

• Follow up with Production/Planning team for order progress. • Coordinate with Stores and Dispatch team for shipment planning.

• Liaise with Accounts for invoicing and payment status before dispatch (if applicable).

3. Dispatch & Documentation

• Ensure timely preparation and sharing of dispatch documents (Invoice, E-way Bill, LR Copy, Packing List, etc.).

• Share dispatch details with customers and update tracking information.

• Maintain proper documentation records in shared folders/drive.

4. Customer Communication

• Act as a single point of contact for customers regarding order status and delivery updates.

• Proactively inform customers in case of delays and coordinate resolution.

• Maintain communication logs in tracking sheets.

5. Reporting & Monitoring

• Prepare daily/weekly O2D status reports (Open Orders, In-Process, Dispatched, Delivered, Pending Issues).

• Highlight bottlenecks and delays to management.

• Ensure proper closure of orders in tracking sheets after delivery confirmation.

Required Skills:

• Strong proficiency in Google Sheets.

• Excellent coordination and follow-up skills

• Strong communication skills (verbal & written)

• High attention to detail and accuracy • Ability to handle multiple orders simultaneously

Experience: • 2–4 years experience in Order Processing / Coordination / CRM / Back Office Operations • Experience in manufacturing or engineering industry preferred

• It is a Full Time Back Office / Data Entry job for candidates with 2 - 6+ years Experience.