Teleminds is hiring for quality analyst position
general shift timings
salary 15000-22000
Good knowledge in MS Excel
Excellent communication in English.
Age 25 years and above male candidates
Participate in the design of call monitoring format and quality standards
Perform call monitoring and provide trend data to the site management team
Use quality monitoring data management system to compile and track the performance at team and individual level
Perform the monitor of customer care email responses
Participate in customer and client listening programs to identify customer needs and expectation
Coordinate and facilitate call sessions for call center staff
Provide feedback to call center team leader and manager
Kindly Forward your resume to HR Priyadarshini @9123761574