Roles & Responsibilities:
Analyse existing processes and workflows for efficiency and effectiveness.
Identify areas for improvement and develop strategies to enhance productivity and reduce costs.
Document process maps and procedures to ensure clear understanding of roles and responsibilities.
Maintain records of process changes and their effects on operations.
Work closely with department heads and team members to coordinate process initiatives.
Facilitate meetings and workshops to drive process changes and ensure alignment with organizational goals.
Ensure that processes meet compliance standards and industry regulations.
Oversee quality control throughout the process lifecycle.
Handle issues that arise during process execution, proposing solutions and improvements.
Provide technical and logistical support during the rollout of new procedures.
Skills and Qualifications:
Bachelor’s degree in Business Administration, Operations Management, or related field.
Proven experience as a Process Coordinator or in a similar role.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Proficiency in process mapping software and MS Office, Google Sheet