Back Office Operation Manager

Key Responsibilities

• Operational Management

• Oversee day-to-day business operations to ensure smooth functioning.

• Develop, implement, and optimize operational processes and SOPs.

• Ensure all departments meet performance, quality, and compliance standards.

• Monitor operational KPIs and generate regular reports for leadership.

Team Leadership

• Manage and mentor operational staff to achieve targets.

• Develop training programs and improve team performance.

• Conduct performance evaluations and support staff development.

Process Improvement

• Identify inefficiencies and implement strategic solutions.

• Lead cost-reduction, productivity, and workflow improvement initiatives.

• Coordinate with cross-functional teams (HR, Finance, Sales, Logistics, etc.)

Budgeting & Resource Management

• Manage operational budgets, inventory, and resource allocation.

• Forecast operational needs and plan accordingly.

• Ensure efficient use of materials, equipment, and labor.

Quality & Compliance

• Ensure compliance with company policies, legal requirements, and industry standards.

• Implement quality control measures and maintain high operational standards.

• Conduct audits and risk assessments as needed.

Customer & Vendor Coordination

• Maintain strong relationships with vendors, suppliers, and service providers.

• Resolve customer or client issues related to operations.

• Negotiate contracts and manage vendor performance.

Experience

• 5+ years of experience in operations, supply chain, or related managerial roles.

• Proven experience in process optimization and team leadership.

Skills

• Strong leadership and people-management abilities.

• Excellent analytical and problem-solving skills.

• Proficient in ERP systems, MS Office, and data reporting tools.

• Strong communication and organizational skills.

• Ability to multitask and work under pressure.

Key Competencies

• Strategic planning

• Decision making

• Time management

• Conflict resolution

• Continuous improvement mindset

• Adaptability

Work Environment

• Office-based with regular coordination with on-ground teams.

• May require occasional travel depending on operational needs.

• It is a Full Time Back Office / Data Entry job for candidates with 1 - 4 years of experience.