Accountant

We are seeking a detail-oriented and analytical Merchant Accounts & Chargeback Specialist to manage the end-to-end transaction dispute and merchant account reconciliation process for our US travel operations. The travel industry faces unique payment challenges, including high-ticket transactions, complex cancellation policies, and airline/hotel multi-merchant routing.

In this role, you will be responsible for investigating cardholder disputes, constructing compelling representments to win back revenue, and managing merchant account health. A key requirement for this role is proficiency in managing accounts, workflows, and document indexing utilizing Xerox software/enterprise content management platforms (such as Xerox DocuShare or related financial workflow tools).

Key Responsibilities

• Chargeback & Dispute Management: Review, investigate, and respond to all credit card chargebacks and retrieval requests (Visa, Mastercard, Amex, Discover) within strict payment network deadlines.

• Travel Policy Evidentiary Gathering: Analyze booking records, global distribution system (GDS) data, and Terms & Conditions (cancellation/no-show policies) to compile airtight compelling evidence against "friendly fraud" and illegitimate disputes.

• Xerox Software & Document Management: Utilize Xerox enterprise software to scan, index, archive, and retrieve crucial financial documents, invoices, and signed customer authorizations required for the dispute process. Ensure seamless workflow automation using Xerox digital platforms.

• Merchant Account Reconciliation: Monitor US merchant accounts, processors, and payment gateways. Audit daily settlement batches and cross-reference them against travel booking engine reports to identify discrepancies.

• Risk & Fraud Mitigation: Analyze chargeback trends specifically related to travel bookings (e.g., last-minute flights, luxury hotel bookings) and collaborate with the fraud team to optimize prevention filters.

• Relationship Management: Serve as the primary US account handle/point of contact for merchant processors, acquiring banks, and internal travel operations teams regarding payment issues.

Qualifications & Skills

• Experience: 2–4 years of experience in chargeback resolution, merchant services, or billing operations. Experience within the travel, hospitality, or airline industry is highly preferred.

• Technical Proficiency: • Hands-on experience with Xerox document management software (e.g., DocuShare) or similar financial ERP/workflow tools.

  • Familiarity with major merchant portals and payment gateways (e.g., Stripe, Chase Orbit, CyberSource).

  • Strong proficiency in Microsoft Excel (VLOOKUPs, Pivot Tables) for data reconciliation.

• Knowledge Base: Deep understanding of card brand scheme rules, US federal regulations (Reg E/Reg Z), and chargeback reason codes (fraud, services not received, canceled services).

• Attributes: Exceptional organizational skills, strong written communication skills (for drafting dispute rebuttals), and the ability to work under tight network SLAs.

• It is a Full Time Accountant job for candidates with 1 - 2 years of experience.