Warehouse Manager

CORE RESPONSIBILITIES

1. End-to-End Warehouse Ownership

• Lead and control complete warehouse operations — Inbound, GRN, Put-away, Inventory, RMA, Picking, Packing, and Dispatch

• Ensure 100% Warehouse SLA and TAT adherence across all clients

• Drive daily operational planning and execution

• Maintain high operational discipline and process compliance

2. RMA & Electronics Operations

• Manage complete RMA lifecycle for laptops, desktops, smartphones, and accessories

• Oversee testing, grading, repair coordination, and reporting

• Ensure serialized inventory accuracy

• Monitor RMA TAT and productivity metrics

• Handle client escalations related to device handling

3. Multi-Client Operations Management

• Manage inventory and operations for multiple clients simultaneously

• Ensure client-wise segregation, reporting, and SLA adherence

• Conduct stock reconciliation and variance analysis

• Maintain system and physical stock alignment

4. Team Leadership & Performance Management

• Lead, supervise, and scale a large warehouse team

• Allocate daily targets for inbound, RMA processing, and dispatch

• Drive team productivity and accountability

• Conduct daily performance reviews and corrective action planning

• Motivate, train, and guide team members to achieve operational excellence

5. KPI & MIS Management

• Track and monitor warehouse KPIs including:
  o Inbound & Outbound TAT
  o Put-away and Picking TAT
  o Dispatch SLA
  o RMA Processing Time
  o Inventory Accuracy
  o Productivity per resource
  o Order Fulfilment Accuracy
  o Daily Target Achievement %
  o Stock Variance %
  o Client SLA Compliance Rate

6. Process Improvement & Problem Solving

• Identify bottlenecks and implement process improvements

• Drive cost control and operational efficiency

• Ensure compliance with warehouse safety and housekeeping standards

• Take full accountability for operational success and issue resolution

REQUIRED SKILLS & EXPERTISE

• 5+ years of warehouse experience with at least 2 years in a managerial role

• Strong experience in electronics warehouse handling

• Hands-on experience in RMA process management

• Advanced MS Excel (Dashboards, MIS, Data Analysis)

• Prepare professional PPT presentations for client review meetings

• Present performance reports to management and clients

• ERP/WMS system knowledge with hands-on experience

• Strong leadership and decision-making ability

• Excellent communication and client handling skills

• Ability to work under pressure and manage high-volume operations

LANGUAGE REQUIREMENTS

• Fluent in English (spoken and written)

• Proficient in Hindi & Kannada (spoken)

• It is a Full Time Warehouse / Logistics job for candidates with 6+ years of experience.