Coordinate and track all inbound and outbound shipments. Prepare shipping documents including invoices, packing lists, delivery notes, and export documentation. Handover packed consignments from 2nd floor to the ground floor for dispatch via VRL Logistics, India Post, Delhivery, DTDC, and DHL. Track consignments and follow up until successful delivery. Maintain daily coordination with courier partners to ensure timely pickups and deliveries. Prepare delivery challans, shipping labels, and ensure courier documentation is accurate. Communicate regularly with the DHL team and other logistics providers for import/export consignments.
· Maintain accurate records of inventory and stock movements. Update internal systems, spreadsheets, and ERP software with real-time shipment and inventory data. Prepare and update: MDPL stock reports, Clinic-wise stock reports, Daily stock movement registers. Conduct physical stock verification during dispatch and inwarding processes. Assist with stock transfers to clinics and between branches. Lift stock daily from basement to 2nd floor (MDPL). Handle all loading and unloading of stock, both incoming and outgoing. Move literature/materials from cafeteria to designated floor (MDPL).
Maintain organized records of dispatch documents, invoices, and courier receipts. Assist with export documentation for international shipments. Ensure timely and accurate data entry into ERP or logistics software.
Generate and share daily, weekly, and monthly logistics reports. Update and maintain dispatch registers, delivery logs, and wallet balances for courier accounts. Inform the Accounts Department of wallet balances and courier usage. Support customs clearance processes and ensure compliance with import/export regulations. Ensure adherence to company policies, safety standards, and legal logistics requirements.
Communicate with: Suppliers, Transport companies, Courier partners, Internal departments (Warehouse, Production, Accounts, etc.) Attend and respond to MDPL Call Center Team (CC) queries regarding stock and dispatch. Coordinate dispatch planning with clinics and internal teams. Follow up with the production team for stock availability and order readiness. Escalate any unresolved or critical issues to the Logistics Manager for timely resolution.
· General Support Duties: The Employee shall diligently perform and execute any and all duties, tasks, or work assignments as assigned to them by the Management, from time to time, in accordance with the instructions of the Company