Logistics Manager

Job Title: Branch Manager

Department: Courier Operations

Job Summary:

The Branch Manager is responsible for overseeing the overall operations, performance, and profitability of the regional office. This includes managing daily logistics operations, supervising staff, ensuring timely deliveries, maintaining service quality, managing petty cash and achieving business targets while ensuring compliance with company policies.

Key Responsibilities:

1. Operations Management

2. Oversee daily branch operations, including pickup, sorting, and delivery activities

3. Ensure timely and efficient dispatch and delivery of shipments

4. Monitor service quality and resolve operational issues promptly

Team Management

1. Supervise and manage field staff, delivery executives, and office staff

2. Ensure proper manpower planning, attendance, and discipline

3. Conduct performance reviews and provide training and guidance

Business Development

1. Identify and develop new business opportunities in the local market

2. Maintain relationships with existing clients and ensure customer satisfaction

3. Achieve branch revenue and growth targets

Customer Service

1. Handle escalations and ensure timely resolution of customer complaints

2. Maintain high service standards and client retention

Financial & Cost Control

1. Manage branch expenses and ensure cost optimisation

2. Monitor cash handling, billing, and collections

Compliance & Reporting

1. Ensure adherence to company policies, SOPs, and regulatory requirements

2. Maintain proper documentation and submit regular MIS reports

Quality & Process Improvement

1. Ensure compliance with QMS standards and internal audit requirements

2. Implement process improvements to enhance efficiency and reduce errors

Key Skills & Competencies:

1. Strong leadership and team management skills

2. Good knowledge of courier/logistics operations

3. Problem-solving and decision-making ability

4. Customer-focused approach

5. Basic financial and analytical skills

6. Good communication and coordination skills

Qualifications & Experience:

1. Graduate in any discipline (MBA preferred)

2. 3–7 years of experience in courier/logistics operations only

3. Prior experience in team handling and branch operations preferred

KPIs / Performance Metrics:

1. On-time delivery performance

2. Revenue and business growth

3. Cost control and profitability

4. Customer satisfaction and complaint resolution

5. Team productivity and retention

• It is a Full Time Warehouse / Logistics job for candidates with 2 - 6 years of experience.